1. PRELIMINARY ESTIMATE
During the preliminary estimate, the customer visits Kendrick Paint and Body for the initial estimate. The preliminary estimate details all damage that is visible at the time (if the car is drivable). If the car is not drivable, Disassembly is the first step. The estimate determines the cost of repairs. However, hidden damage often cannot be seen until after the vehicle is disassembled.
2. SCHEDULE REPAIRS AND ORDER PARTS
During the repair scheduling process, the estimator schedule repair times with the customer. Next, parts are ordered based on the Preliminary Estimate. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process cannot begin until the shop receives all structural parts.
3. DROP OFF & DISASSEMBLY
During the Drop Off, the customer leaves the vehicle at Kendrick Paint and Body. An authorization to begin repairs is signed, allowing Kendrick Paint and Body technicians to start repairing the vehicle. Next, the vehicle is disassembled. At this time, hidden damage may present itself. Frequently, hidden damage requires scheduling insurance re-inspection and ordering additional parts.
4. COMPLETE DAMAGE REPAIR ESTIMATE
After disassembly, a complete damage repair estimate is completed. The estimator and repair technicians asses all damage resulting from the collision. At this time, hidden damage may present itself. If hidden damage is present, additional parts are ordered.
5. STRUCTURAL & MECHANICAL REPAIR
Once the complete damage repair estimate was completed, either structural or mechanical (or both) damage may have been found. If structural or mechanical damage is found, it must be repaired first. During structural repair, the vehicle’s unitized body is returned to the factory specifications. A sophisticated measuring system is used to monitor all actions. A computer based measurement system is used to analyze the frame of your vehicle. These system assure accurate repairs, and they ensure customer peace of mind that the vehicle is being repaired safely.
6. BODY REPAIR
During the body repair stage, a technician repairs or replaces any and all body panels that sustained damage from the impact or collision. The technician replaces exterior panels, and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. After the body repair stage, the vehicle will be prepared for paint application.
7. PAINT REPAIR
After the body work is completed, the body panels are prepared for paint application. next, the panels are primed and sealed to enable better adhesion once final top color and clear coats of paint are applied. Kendrick Paint and Body shops are proud to use Dupont brand paints.
During the reassembly stage, the final moldings and detail pieces are placed onto the vehicle. At this time, the vehicle is almost complete and ready to be delivered to the customer.
During the detailing stage, both the exterior and interior of the vehicle are cleaned. In addition, the vehicle will be road tested to ensure every component is working properly. A final quality control inspection will be performed to assure the vehicle is returned to pre-accident condition.
10. QUALITY CONTROL
During the quality control inspection stage, the vehicle is examined by the estimator. The estimator inspects the vehicle to make sure all repairs have been properly completed, and the estimator will make sure the vehicle is ready for delivery.
11. CUSTOMER DELIVERY CONTACT
Once the estimator determines the vehicle is ready for pick up, the customer will be contacted to set a time to pick up the vehicle.
During the delivery process, the vehicle is returned to the customer. An estimator accompanies the customer to the vehicle. The estimator reviews and explains the repairs to the customer(s). A final bill is given to the customer. If the repair was filed under an insurance company, the customer pays the deductible (if applicable), and the insurance company is billed for repairs. If the repair is paid out of pocket, the customer pays the total amount due at this time.